Welcome to our frequently asked questions.
Please see all the questions and answers below
How long does my kit take to get delivered?
After purchasing your kit it will be dispatched to your delivery address the following working day.
Please allow 1-3 days for your kit to be delivered via the royal mail.
How much fur/hair is required?
We only require 3 to 5 strands of hair or fur from anywhere on your animal.
How long will my pets results take?
Once we have received your pets sample your results will be sent via email within 3 working days.
How do I take a sample?
Use a clean brush to brush through your pet's hair/fur to collect the sample. Then place the sample in the sample collection bag provided in your kit.
Which Items do you test for?
You can see the ful list of items on each of the test kit product pages. *hint* Use the search bar to find a specific item
Do I need to pay for the postage of my sample?
No. The return envelope included in your test kit already has the postage paid. Just seal the envelope with your form and sample inside and drop it in your nearest post box.
Do you test for allergies?
No. This test is NOT for allergies. It is easy to confuse allergy and sensitivity or intolerance as the different terms are often used interchangeably, which leads to misinterpretation. Allergy and sensitivity are not the same. Of course if someone is allergic to a food item it could be described as being ‘sensitive’ however as a health condition allergy is different from sensitivity or intolerance.
There are a couple of fundamental differences between allergy and sensitivity; having food sensitivity may be uncomfortable and cause symptoms that, whilst annoying, embarrassing or even debilitating, do not have the potential to be life-threatening like those caused by food allergy; food sensitivity can also change over time, it can often be overcome through implementation of a food elimination diet and/or improving gut health, however food allergy tends to be lifelong.
The physiological process, which takes place during an allergic reaction, is also entirely different to that of sensitivity. An allergic reaction involves the immune system and cells called antibodies, whereas this is not involved in sensitivity. Hair testing does not test antibody levels therefore this is why it cannot be used to test for allergy.
What do I do after I have received my pets results?
Follow the advice included in your pets results report. This will involve a simple elimination diet for your pet in order to remove the offending items.
Will the tests cause my pet any pain?
No, they are pain-free and only require a small sample of fur/hair strands.
My pet is currently taking medication, will this have any affect on their results?
No. Medication won't have any effect on the results and your pet can continue with any course of medication they are taking.
